![]() The bag was delivered to London after we left (we told them to send it straight to Paris because we weren't in London long), and then didn't get loaded onto the plane it was scheduled to take to Paris. While this happens occasionally and nothing can be done, the company they use to coordinate the return is abysmal. Not Verified | The plane ride was fine, however they did not load my bag onto the aircraft and it missed the connection. Will I do more travel in the future? I'm not so sure. I've even lost a few nights' sleep because of it. It's been hell and having this horrible "cloud" of uncertainty hanging over my head this entire trip. I can honestly say I have so far spent two full working weeks with this problem, talking, online chatting and spending time online to search for a new return ticket. I'm royally angry and cannot express how dissatisfied I am. I still do not have a return ticket or received a refund. I'd rather spend a little more money going with someone else, and I check reviews on all of them now. It's been a complete nightmare and I will never ever use this airline again. My trip was supposed to be three months, and I can only imagine if I had stayed for only a couple of weeks. This trip will be horribly expensive in the end, thanks to the airline, which clearly does not know what customer service is. So, here I am sitting day after day looking for cheap flights back home to Canada. I called the airline, telling them to fix me a return ticket, which they of course could not at all do! Even though they were the ones cancelling my return, they could and would not help me. I have also spent hours online, during my much-needed vacation on the cost of being with my family, trying to find a new return ticket, just to find out that a one-way ticket is three times more expensive than the price of a roundtrip ticket. It's been two months and I still haven't seen a dime. This had to be cleared with the airline, I was told by the agent. After hours spent on the phone (my phone bill was $50 more expensive than normal) and chatting with various agents, who of course could not help me, I was supposed to get refunded for the cancelled return - which wasn't even half the amount of my full ticket price. ![]() Then, during my first week in Norway, the airline cancelled my return ticket, without any chance to get me another return. One of them was chatting away with the person in front of me, not at all paying attention to the other travellers in the cabin. Not once did they come over to ask if I wanted or needed anything, although I was in the premium section. I thought I was treating myself to something nice, but it was a waste of money instead. I received nothing during all those hours on the plane, in my premium seat. I didn't get any food at all and had to sit and smell horrible meals for hours. As a vegetarian, I pre-ordered with both my agent and the airline vegetarian food long before my trip started. The leg from Ottawa to Newark was fairly ok, however, the leg from Newark to Copenhagen was horrible, even though I spent a lot of money in an online auction to upgrade my seat to premium. Not fun at all going through the US customs control where I was treated like I was a criminal, just because their system didn't take my fingerprints. What a horrible experience! Starting in Ottawa. ✅ Trip Verified | This is the first time I'm travelling since Covid, going to my home country to visit family & friends, only the second time in 13 years I'm making this trip. SAS have behaved in a totally unprofessional manner and I would suggest to anyone thinking of booking a flight with them to find another airline. They have closed the claim and will not now answer out emails and when I spoke to them on the phone they confirmed there was no way for me to escalate this claim. They have however have decided that neither of these expenses are genuine and will not re-imbuse the expenses. We were invited by SAS to input a claim which we did immediately. In Sweden we had pre-booked coach tickets with Flixbus which we then had to change for a coach to coincide with the later flight which incurred another cost. ![]() ![]() We therefore had to get a taxi to the airport to arrive in time. We had arranged for transport to the airport at that time but at short notice could not find anyone else to take us to the airport for the later flight we were booked onto. Not Verified | Our flight early was cancelled via text by SAS at 11pm at night as a result we did not see the text until 3am. ![]()
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